Managing Customer Asks Copy

When a client makes a request, the following is the workflow to ensure fluid internal communication related to the fulfillment of the client ask.
Note: No client ask should go unanswered for longer than 24 hours.

In the spirit of being PROACTIVE, no matter who the customer came to, you need to take the responsibility to ensure that they receive a response and that the ask is ultimately resolved. That means, if you are cc’d on an email from a customer and the addressee has not responded, you should encourage the addressee to respond. If they continue to not respond in a timely manner you should collect the pertinent information and respond or escalate to someone else who can.