Everyone has a very different idea of what meeting expectations means, so it is important that we clarify what it means at iPullRank. Our goal is to eliminate this confusion, set expectations and position team members on the right path for success.
Overall performance is reviewed on a scale as follows:
Simply put, completing your OKRs and always adhering to the processes illustrated in this document indicates that you are meeting expectations. Anything less than that indicates that you need improvement or your contribution is unsatisfactory. This is to say, if you have completed your OKRs, but inconsistently track your time, you’re not meeting expectations.
Although these items should not need to be explicitly stated, considering what we’ve outlined in the tenets of PROUD, the following actions factor into this calculation as well:
For the avoidance of doubt, if you complete your OKRs, adhere to processes, complete work on time, communicate effectively, work well with others and deliver on your job description you have met expectations. Anything short of that needs improvement. If the shortfalls are especially problematic in that they lead to lost customers, customer refunds or the resignation of team members then – the work performance is unsatisfactory.
If you’ve completed your OKRs, go above and beyond them in addition to contributing proactively to improvements to work products and processes then you’ve exceeded expectations.
If you‘ve exceeded expectations, contributed meaningfully to a project beyond client work or to a capability beyond your own job description, then you’ve made an exceptional contribution.
If you believe your contribution is stellar, but you’re continually missing the mark on OKRs, that is an opportunity to proactively request feedback from your manager and team members prior to your quarterly reviews. You should also use this as a reason to proactively review your contribution with your manager to determine whether your OKRs are out of alignment with your contribution.